Product Design & Research Leader
Product design executive leading the future of AI-driven enterprise software. Proven experience scaling global design organizations, building UX maturity, and launching complex SaaS ecosystems across HR, security, public safety, healthcare, and customer service platforms.
Expert at aligning design strategy, AI innovation, analytics, and design systems to deliver measurable product and business outcomes.
“Great design simplifies a very complicated world. ”
— Platon (Photographer)
Core Leadership Strengths
AI Product Experience Design
Enterprise SaaS UX Strategy
Design Systems (React & Angular)
Design Operations & Organizational Scaling
Accessibility & Inclusive Design (508 Certified)
UX Research & Analytics Programs
Design Thinking Facilitation
Service Design & Systems Thinking
Agile / Lean UX Product Development
Education:
UX Certification, Management Specialty - NN/G
Masters in Computer Science, Object-Oriented Design
Bachelors in Education, History, Political Science
“Empathy should drive the curiosity to know more about our users and a willingness to solve everyday problems creatively but seamlessly. When you understand the problems at hand and who and how it affects them then you will be able to design great experiences. ”
Product Design
Extensive experience in Native Mobile (iOS and Android), Responsive Mobile, and SaaS application design
EXPERIENCE
HEALTHCARE
SOFTWARESAAS APPLICATIONS
MANUFACTURING
CONTENT MANAGEMENT SYSTEMS
E-COMMERCE & .COM
RESPONSIVE WEB APPLICATIONS
NATIVE MOBILE
ENTERPRISE SOFTWARE
LOW CODE/NO CODE SOLUTIONS
TELECOMMUNICATIONS
CUSTOMER PORTALS
Product Design Skills
Leadership
AI Experience Design (Native) & AI Prototyping
Design Systems Leadership
Enterprise SaaS Platforms
UX Research & Analytics
Design Operations Strategy
Mobile
iOS/Android Mobile & Responsive Design
Accessibility Certified, with Responsive & Native mobile
Analytics
Google Analytics & Google Tag Manager
Adobe Analytics
UserIQ
FullStory
Gainsight
Tools
Figma
ZeroHeight, SuperNova (Design System hosting)
AI Prototyping: Replit, Claude, Make, Open AI, Pencil
Firefighter Persona (EMS Software)
“Design is not just a visual thing. It is a thought process.”
—Llse Crawford
UX Research
UX RESEARCH PROGRAM DEVELOPMENT AND MANAGEMENT
My core background is rooted in human interaction design and psychology (Human Factors). I have been implementing and conducting Usability Studies and tests in all my roles since the beginning of my career. User Research and Discovery should drive all design decisions. By knowing your user and customer, you can anticipate a delighter and avoid painful experience design changes resulting in time and costs.
Gathering research results and presenting to stakeholders along with experience design recommendations with break outs of time and effort is an important part of UX management and communicating our experience design opportunities.
By conducting cross-functional Design Thinking workshops, teams can create Customer Journeys, Service Blueprints and fully built out Personas that can be applied to key touch points in the customer's journey that can positively impact the customer's experience. I help business groups uncover their customer's experience, identify opportunities and address little known issues. Together, we make positive changes in the short term and in the long term to see results that are impactful and meaningful to the customer.
Activities & Awards
Volunteer Firefighter, EMT-B
Golden Fire Department Golden, CO 2009-2017
3 Patent Inventions - EMS Patient Care Reporting
Rising Star (nomination) - 2019 ZOLL Data
Firefighter Life-Saving Service Citation awards - 2017, 2014
Army Airborne Paratrooper’s Wings recipient
ROTC Army Scholarship recipient